Bring building requirements into the first conversation
If your building requests advance visitor registration, a reserved service elevator or a certificate of insurance, mention that before choosing a time. The specific requirements need review; a website request does not mean a building has approved entry.
Five premium brands, focused service
Choose the equipment that needs attention: Sub-Zero refrigeration, Wolf cooking appliances, or Viking, Thermador and Monogram kitchen equipment. The brand and model help us discuss the appropriate category rather than treating every kitchen appliance as the same request.
Describe the issue before arranging the visit
Tell us what the appliance does now and what it did before the problem began. Include a displayed message and whether another compartment or cooking function still works. You do not need to open internal covers to collect useful information.
Service at your home, by confirmed appointment
For a visit to your Hudson Yards home, call with the exact address and relevant access rules. We review the appliance, availability and any building requirements before confirming an appointment.
Ask about diagnostic-visit charges when booking. The repair recommendation and any parts required follow an assessment; no repair is authorized merely by sending a request.
A FEW HELPFUL ANSWERS
Before your service visit
Can I submit my building’s insurance or registration requirements?
Raise the requirements by phone before booking and ask how to provide the relevant information. The requirements and available documents must be reviewed; we do not claim advance approval for any particular building.
How do I request service in Hudson Yards?
Call 212-540-2172 with the exact address, appliance brand and a short description of the problem. A service appointment is confirmed after the request and access details have been reviewed.
What should I have ready before I call?
Have the appliance brand and model if known, a short description of the problem and the service address. Mention any visible code, recent changes and building access rules. Leave the appliance installed.