Keep drainage and drying separate
Water retained in the tub is a different complaint from wet dishes after a completed program. Say whether the cycle ended normally and what was left wet. Include the selected program, recent detergent changes and any unusual sound already observed.
An app notification can supplement the account, but it should not replace the physical appliance's message or behavior. Avoid repeatedly restarting a unit that leaks or interrupts power.
Include work around the sink
Recent drain, disposal or water-supply work belongs in the history. Explain the timing without assuming the dishwasher or plumbing is responsible. If water is escaping onto the floor, stop use and arrange appropriate assistance to protect the area.
Leave the unit under the counter. Do not remove a pump cover or reach into internal components unless the exact owner's manual expressly describes a suitable user procedure for the condition.
Coordinate access and approval
Mention a custom panel, limited door clearance and any building service requirements when calling 212-540-2172. Review the diagnostic charge and who will approve proposed work. An assessment comes before a repair recommendation or parts commitment.
A FEW HELPFUL ANSWERS
Before your service visit
Why supply the entire model identifier?
The full model, including any suffix shown, helps distinguish the equipment and its instructions. The brand name alone cannot do that.
Does a drain error prove that the pump is defective?
No. Record the message and the cycle history. Its cause and the appropriate work need to be established on the actual installation.