Choose the Sub-Zero appliance

A full-size refrigerator, separate freezer, wine-storage cabinet, integrated ice maker and compact drawer refrigerator need different descriptions. Start with the affected unit and the visible behavior.

  • Full-size refrigerator and freezer concerns
  • Wine-storage temperatures and door concerns
  • Integrated and standalone ice-making requests
  • Undercounter refrigerator and drawer issues

Coordinate who will be present for the appointment

If a tenant, owner or property manager is arranging service for someone else, establish who will provide access and who can approve the work. Share that arrangement when scheduling. A building contact and the person authorizing the repair may be different people.

Keep the symptoms and service history together

Record which compartment is affected, any control message and when the problem began. Include recent service or installation changes if relevant. Those details help organize the assessment but are not proof that a specific part has failed.

Arrange independent service at your address

Call 212-540-2172 with your Murray Hill address and appliance information. We discuss availability and access before confirming a visit. The diagnosis, proposed work and any parts considerations are reviewed before repair authorization.

We are independent of Sub-Zero. For a manufacturer warranty claim, contact the manufacturer to check the correct service channel before arranging outside work.

A FEW HELPFUL ANSWERS

Before your service visit

Can a property manager arrange a visit for a resident?

Call to discuss the access contact and who will authorize the service. An appointment needs clear arrangements with the resident and any applicable building requirements; submitting a form alone does not settle those details.

How do I request service in Murray Hill?

Call 212-540-2172 with the exact address, appliance brand and a short description of the problem. A service appointment is confirmed after the request and access details have been reviewed.

What should I have ready before I call?

Have the appliance brand and model if known, a short description of the problem and the service address. Mention any visible code, recent changes and building access rules. Leave the appliance installed.